Account Manager

Jubilee House

Full-time

Permanent employee

What the role is

Account Manager
Working Hours 37.5 hours, Monday – Friday,
Contract Type Permanent,
Location Lytham St Annes,
Responsible for supporting the internal and field-based sales team and increasing business by building great relationships with agencies.

Provide feedback to agencies on progress for their contractors.
Maintain regular communications with your allocated agency base.
Build relationship with agency consultants (new and existing) to maintain and grow Danbro market share of each agencies business.
Identify and secure profitable referrals and look at exploring upsell opportunities to wider Danbro products and services
Develop communications plans for agencies and ensure planned activities are completed.
Understand commercial aspects of the role and adhere to profitability metrics expected
Secure qualified registrations against personal registration target
Fielding incoming calls and emails
Proactively ensure outbound calls and activities are completed against achievable KPI metrics
Attend regular training sessions and perform role-plays relevant to the role to help with coaching and feedback
Ensure you are continually up-to-date with previous, current and proposed legislative changes.
Attend presentations and training sessions to improve business development relationships and skills.
Ensure that the CRM system is kept up to date with accurate and relevant information to assist with Business Development and Marketing communications.
Liaise with internal departments to resolve contractor and agency queries.
Partner with the marketing team to create and distribute merchandise and Point-of-Contact packs to agencies, identifying and capitalising on new marketing opportunities.

What Skills are required

Excellent communication skills, written and verbal.
Confident – strong personality
Strong time management and the ability to prioritise objectives and tasks.
Ability to work on own initiative.
Be commercially aware when exploring sales angles with businesses
Consistently work as part of a team and be perceived by others as a team player.
Ability to meet deadlines and exceed targets.
IT literacy and the ability to use the tools available to you, for you to perform as efficiently as is reasonably possible.
Ability to work under pressure without compromising customer service, results, or quality of work.
Maintain the appropriate skill / knowledge level of sales best practice and recruitment and accountancy industry knowledge.
To hold or work towards achieve qualifications deemed appropriate for the role.

Why us?

25 days’ annual leave plus bank holidays, increasing to 30 days with continuous service
Performance bonuses
Onsite coffee shop
Bupa Cash Plan (including dental and optical care)
Pension – up to 4% contribution match
Professional qualification salary enhancement
Regular team social activities
Financial services
Flexible working hours
Full study support
Onsite subsidised gym
Bupa Select Health Scheme (including inpatient and outpatient services)
Death in service benefit
Long service award
Workplace listener scheme
Refreshments

About us

WE’RE ALWAYS ON THE LOOKOUT FOR PEOPLE AS PASSIONATE ABOUT CUSTOMER SATISFACTION AS WE ARE. IF THAT’S YOU THEN WE’D LOVE TO KNOW MORE.

Mindset, not skillset

Because we’re committed to supporting and developing the potential of every employee, for us it’s less about skillset and more about your mindset.

Training

Our employees are our greatest asset, so we put a lot into their wellbeing and development.

Across the company we have employees who are undertaking training in Accountancy, Payroll, HR, IT, Marketing, and Business Support.