Customer Experience Apprentice

What the role is

This role is within our Customer Experience team who provides support and advice for contractors and sub-contractors. You will work with various teams to deliver an efficient, timely and ‘Right First Time’ service that delights our customers.

What you can expect in a Customer Experience role at Danbro:

Responding to customers via multiple communication channels, from Live Chat & WhatsApp to emails and telephone calls, in a professional and courteous manner, ensuring all customer interactions are handled with a high level of customer satisfaction.
Assist in various administrative tasks to support to the wider team, including updating accounts on our CRM (Customer Relationship Management system) and producing and sending documents using our bespoke payroll system.
Work with others in line with our values to facilitate consistent delivery of services that are ‘Right First Time’, building our reputation for being a caring and trustworthy provider.
Contribute positively to efficiency with a view to continuously improve the service we provide.
Contribute to team development, communicating effectively and playing to your personal strengths and talents, enabling you to fulfill your potential.
Develop by striving to achieve a customer service-related qualification through the Apprenticeship Scheme and apply the knowledge gained to perform your daily tasks.
Gaining of invaluable experience and knowledge in the payroll, HR and customer service industry for further development and transferable skills.

Interviews
We will be contacting regarding first stage interviews on the w/c 16th September.

Expected Salary

Apprenticeship Salary (Dependent on age)

What Skills are required

Good written and verbal communication skills
Strong attention to detail and accuracy
A positive attitude and willingness to learn

Why us?

Here at Danbro, we're passionate about people; putting you, our customers, at the heart of what we do. For two decades, we've been working with businesses, freelancers, contractors, consultants & the self-employed, and whilst we've grown in stature over the last 20 years, our company values haven't changed at all. Our employees are our greatest, so we put a lot into your wellbeing and development. As well as support with training and development, we will also reward you with our competitive benefits package:

25 days’ annual leave plus bank holidays, increasing to 30 days with continuous service
Performance bonuses
Onsite canteen
BUPA Medical Insurance
Pension – up to 4% contribution match
Professional qualification salary enhancements
Full study support
Onsite subsidised gym
Death in service
Long service award
Workplace listener scheme
Refreshments
Team building allowance
Financial services
Flexible working hours

About us

Here at Danbro, we're passionate about people; putting you, our customers, at the heart of what we do. For two decades, we've been working with businesses, freelancers, contractors, consultants & the self-employed, and whilst we've grown in stature over the last 20 years, our company values haven't changed at all.

Accounting | Employment Umbrella | Construction Industry Scheme | Financial Planning

Our award-winning services are designed with you in mind, so you can rely on us to deliver the best advice, information & solutions.